2 min read

Episode 33: Eliminating Product Friction Points with Kate Dalley, Director of Product Development, PowerChord

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Tune in to our latest episode featuring Kate Dalley, Director of Product Development for PowerChord. We’ll discuss Kate’s approach to providing innovative and transformation SaaS products in order to scale business across global markets. This video series focuses on how companies innovate, strategically plan for the future, and create a strong company culture.

Here are five things we learned from this week’s episode:

1. Shared knowledge across an organization can solve problems faster.

From customer support to marketing, every team has access to a wide range of knowledge. PowerChord encourages teams across the company to share that knowledge with each other so that everyone can benefit from the market knowledge each employee gathers on a daily basis. This cross team collaboration has helped the company grow and solve problems more effectively as a company.

2. Collaboration can minimize the process.

Product development requires a lot of process from building to launch. How does the team plan to work together? Which platforms are they using? What ideas do they have? Kate believe the more people are able to come together and collaborate, the less need for processes and guidelines. When teams are able to work together and discuss ideas with another, there’s more opportunity to figure things out as you go. “Process doesn’t work unless you have buy-in from all of the people in it,” she says.

3. Making yourself available creates great moments.

Kate makes herself available to her team whenever they need her. Some may say that type of availability can be distracting, however, Kate believes opening herself up to impromptu brainstorming and conversations is what helps create progress on projects.  

4. Remote workers still need a sense of community.

Kate says her team makes an effort to participate in weekly events like painting with a twist or happy hours now that they are all working remotely. “Without those I probably wouldn’t talk to many people that I talk to in the office,” she says. Back at the office, Kate was able to check-in with people more easily and have valuable impromptu meetings. Now, maintaining that sense of community requires people to be more intentional about connecting with another and communicating with their teams.

5. The remote world has created new opportunities for knowledge.

Since companies went remote earlier this year, many organizations transitioned their otherwise live events into accessible webinars. More companies are sharing thought leadership to engage audiences in conversations they otherwise wouldn’t be able to. This gives teams like Kate’s extensive access to market research that they didn’t have before and knowledge to gain.

Coffee with Ben is a series that focuses on how companies innovate, strategically plan for the future, and create a strong company culture. These topics are always important for companies to address, but now they’re absolutely critical. To learn how you can increase your capacity for innovation or to guest star on the show, subscribe to our channel and schedule virtual coffee with RIDG Director of Development, Ben Blackman.